Significant benefits for customers Experience Cost Speed Improved Reduced costof Accelerated customer doingbusiness transactions andemployee andbusiness experience processes (1) 83% 50% NPSof63 $36 average incremental value completed completed (3) (3) generated per transaction <24hours <15minutes byenterprisecustomers(2) (1) Net Promoter Score as of October 2017. The NPSis an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. (2) Based on a 2015 third-party study of certain of our enterprise customers that we commissioned, enterprise customers realized an average of $36 of incremental value with a typical range from $5 to $100 per document depending on use case generated per transaction when they deployed DocuSign versus their existing paper-based processes. (3) In 2017, 83% of all Successful Transactions on our platform were completed in less than 24 hours and 50% within 15 minutes—compared to the days or weeks common to traditional methods. 13